TERMS & CONDITIONS /CALIFORNIA LAUNDRY PTE LTD

Terms and Conditions

These Terms and Conditions govern your use of the services provided by California Laundry Pte Ltd (“we”, “us”, or “our”). By placing an order, using our services, or accessing our website, you agree to be bound by these Terms and Conditions.

1. Services

We provide bulk laundry services, guest laundry services, and linen leasing services. Service availability, turnaround times, and delivery arrangements may vary depending on the nature of the order and operational requirements.

2. Orders and Acceptance

All orders are subject to acceptance by us. We reserve the right to refuse, cancel, or limit any order at our discretion, including where items are unsuitable for processing, where information provided is incomplete, or where service requirements cannot reasonably be met.

3. Turnaround Times

Our standard turnaround time is 24 hours, and our express service turnaround time is 4 hours, subject to item type, order volume, operating conditions, and receipt of all necessary information. Turnaround times are estimates only and are not guaranteed unless expressly confirmed by us in writing.

4. Delivery

We provide delivery services to locations anywhere, subject to operational feasibility, access requirements, and any applicable delivery arrangements agreed with the customer. Additional charges, restrictions, or service conditions may apply depending on location and order size.

5. Customer Responsibilities

Customers must ensure that all garments, linens, and other items submitted for service are:

• clearly identified where applicable;
• accompanied by accurate care instructions;
• free from prohibited materials; and
• accompanied by any relevant information regarding stains, damage, delicate fabrics, or special treatment requirements.
• We strongly recommend that customers disclose all known stains, damage, or special-care instructions before submission.

6. Inspection and Processing

We will use reasonable care in inspecting and processing items; however, we do not guarantee that we will identify every stain, defect, pre-existing issue, or special-care requirement. Some problems may not be visible at the time of receipt, and certain items may react unpredictably during cleaning or processing.

7. Stains, Damage, and Risk

While we take reasonable precautions in handling items, certain stains or marks may be difficult or impossible to remove. Results may vary depending on fabric type, stain age, previous treatment, and item condition.

We are not responsible for:

• pre-existing damage or wear;
• colour loss, shrinkage, fabric distortion, or other changes resulting from normal processing risks;
• items damaged due to undisclosed stains, defects, or care instructions; or
• items that cannot withstand standard laundry or dry-cleaning processes.
• If an item appears unsuitable for processing, we may decline service or process it only at the customer’s risk.

8. Lost Items

We take reasonable care in handling and tracking all items. If an item is reported missing, please notify us promptly with full details. Any claim relating to missing items must be supported by reasonable evidence of submission. Our liability for lost items, if any, may be limited to the extent permitted by law and based on the item’s reasonable value, age, condition, and documentation provided.

9. Pricing and Payment

Prices for our services may be provided in quotations, rate cards, invoices, or service agreements. Unless otherwise agreed, payment is due in accordance with the invoice terms stated by us.

We may require advance payment, deposit, or credit approval for certain services or customers. If payment is overdue, we reserve the right to suspend services, withhold delivery, or take other reasonable steps to recover outstanding amounts.

10. Cancellations and Refunds

Cancellations may be subject to charges if processing has already begun or if costs have been incurred. Refunds, if applicable, will be considered on a case-by-case basis and may be issued at our discretion, subject to the circumstances of the order and any applicable law.

11. Linen Leasing

Where linen leasing services are provided, all leased items remain our property unless otherwise agreed in writing. Customers are responsible for the proper use, care, safekeeping, and timely return of leased items. Charges may apply for loss, misuse, excessive wear, or failure to return leased items.

12. Liability

To the fullest extent permitted by law, we shall not be liable for indirect, incidental, consequential, or special losses arising from the use of our services. Our total liability for any claim relating to a service shall be limited to the amount paid for the relevant service, unless otherwise required by law.

13. Force Majeure

We are not liable for delays or failure to perform arising from events beyond our reasonable control, including but not limited to natural disasters, equipment failure, labour shortages, transport disruptions, public emergencies, or governmental action.

14. Privacy

Any personal information collected through our website or services will be handled in accordance with our privacy practices and applicable law. We will take reasonable steps to protect personal data and use it only for service delivery, communication, billing, and related operational purposes.

15. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore.

16. Changes to These Terms

We may update these Terms and Conditions from time to time. The updated version will take effect when posted on our website or otherwise communicated to customers.